You can contact us at 0172560386 within 7 days after receipt of the product to process returns and exchanges .
Confirm receipt — Apply for return or exchange– Customer service approved- Customer return the goods– Warehouse inspect and receipt– Review of returns and exchanges — Refund / exchange
For returns and exchanges please indicate order number , name and phone number
We do not accept returns or exchanges under the following circumstances
– Wore ( such as label is cut ) and washed products
The product is damaged by the customer
Underwear
· Washed or cleaned items
The product has been delivered for more than 7 days .
· If you send us back without contact .
If attachments such as labels or boxes are lost or damaged
– Products with tobacco smoke and perfume
” We want you to be fully satisfied with every item that you purchase . If you are not satisfied with an item that you have purchased , you may return the item within 7 days of delivery for a full refund of the purchase price , minus the shipping , handling .
The item must be returned in good condition , in original boxes ( whenever possible ) , and with all paperwork , parts and accessories to ensure credit . Contact our Customer Service Team for a Returns Authorization number .
In the case of shipping damages , please contact the carrier or our Customer Support department at Email
You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your returned product . Your refund will include the cost of the item , plus any applicable sales tax .
If you receive a damaged or defective item contact a Customer Support Representative within 7 days of delivery . Please be prepared to supply the order number and item number from your original confirmation e – mail , as well as your e – mail address and phone number We will make every reasonable effort to assist you with your return , we will pay shipping fee . If you do not contact Customer Support you are responsible for all return shipping charges .
Customers will only be charged once at most for shipping costs ( this includes retums ) : No restocking to be charged to the consumers for the return of the product